Refund and cancellation policy

Scope

This policy applies to paid consultations offered by Deploymesh Hub: Watchlist Review sessions, Equity Screen Commissions, and Earnings Season Prep. It does not cover securities trades, third-party research subscriptions, or products we do not sell.

Deposit and full payment

A fifty percent deposit reserves a calendar slot. The remaining balance is due on delivery of the written summary or on the screen debrief call. Refunds, when due, are calculated against amounts actually received.

Cancellation by you

• More than five business days before the live session: Full refund of the deposit, less any non-recoverable third-party meeting costs already incurred (rare; disclosed if applicable).
• Two to five business days before: Fifty percent of the deposit is retained; the remainder is refunded.
• Less than two business days, or no-show: Deposit is non-refundable. We may, at our discretion, offer one reschedule within thirty days instead of a refund.

Rescheduling

You may reschedule once without charge if you give at least three business days’ notice and an alternative slot is available within thirty days. Further reschedules may require a new deposit.

Cancellation by Deploymesh Hub

If we cancel due to analyst unavailability or force majeure, you may choose a full refund of amounts paid or a transfer to a new date. We are not liable for travel or other consequential costs.

Work already started

For Equity Screen Commissions, if criteria are locked and screening work has begun, refunds are partial: we retain a fair portion of the fee reflecting hours already spent (itemised on request) and refund the balance. If the written candidate memo has been delivered, fees are non-refundable except where required by law.

Materials and preparation

Intake forms and ticker lists you provide remain yours. Our internal working notes are not deliverables and are not separately refundable. No physical goods are sold; there is no shipping return process.

Refund method and timing

Approved refunds are returned via the original bank transfer route within ten business days of written approval. Processing times at your bank may add further days.

How to request a refund

Email [email protected] with your invoice number, consultation date, and reason. We confirm receipt within two business days and state the outcome within five business days thereafter. You may also call +66 2 555 2180 during Thai business hours.

Exceptions

Nothing in this policy limits non-waivable rights under Thai consumer law. Fraudulent payment disputes or abusive conduct may lead us to decline future bookings independently of refund outcomes.